Sales · CRM
Zoho CRM
Affordable, feature-rich CRM that connects to the wider Zoho business app suite
At a glance
Zoho CRM is a cloud CRM from Zoho for managing leads, contacts, deals and sales activity, with workflow automation, territory management and reporting. It connects natively to other Zoho apps such as Books, Desk, Campaigns and Analytics, and includes Zoho's AI assistant, Zia. A free edition covers small teams, and Zoho CRM Plus bundles CRM with marketing and service apps.
- Category
- CRM
- Best fit
- SME · Mid-market
- Pricing
- Visit vendor site for pricing
- In Adam’s stack
- No
Who Zoho CRM is best for
Cost-conscious small and mid-sized businesses that want a full-featured CRM, or that already use Zoho apps for finance or support. Pick it over Salesforce when you need many of the same features at a much lower price.
Key features
- Lead, contact, account and deal management with custom modules
- Workflow rules, blueprints and approval processes
- Zia AI assistant for predictions and suggestions
- Omnichannel engagement across email, phone and social
- Native links to Zoho Books, Desk, Campaigns and Analytics
- Free edition for up to 3 users
Why it’s worth it
It delivers enterprise-style CRM features at a price small businesses can afford. If you run other parts of the business on Zoho, the data flows between apps without extra integration work.
Things to consider
- The interface and setup can feel dense, with many settings to work through
- Best value comes from staying inside the Zoho ecosystem; third-party integrations are less polished than larger CRMs
- Choose your data centre carefully at sign-up, as accounts are tied to a region
For Australian businesses
Zoho runs an Australian data centre (accounts.zoho.com.au), so Australian businesses can host their Zoho CRM data locally.
Zoho CRM pricing
Visit vendor site for pricing.
Zoho CRM doesn’t publish full pricing we could verify. Go to the Zoho CRM website.
Alternatives to Zoho CRM
Other tools listed under CRM. Tools from Adam’s stack are marked.
HubSpot
In Adam’s stackAll-in-one CRM with free tier; easiest to start on and grow with
SMEMid-marketEnterpriseThe enterprise standard; endlessly customisable, needs an admin
Mid-marketEnterpriseSimple, visual pipeline CRM built for salespeople
SMEMid-marketCRM on monday.com’s flexible work platform
SMEMid-marketEmail marketing and automation with a built-in sales CRM
SMEMid-marketCRM for organisations already on Microsoft 365
Mid-marketEnterpriseFreshworks CRM with built-in phone and email
SMEMid-marketModern, data-driven CRM popular with start-ups
SMEMid-marketCRM with built-in calling for inside sales teams
SME
FAQ
Zoho CRM: common questions
Is Zoho CRM free?
Zoho CRM has a free edition for up to three users. Paid editions (Standard, Professional, Enterprise and Ultimate) add automation, customisation and AI features.
Can Zoho CRM store data in Australia?
Yes. Zoho operates an Australian data centre, accessed through zoho.com.au, so accounts created there are hosted locally.
Zoho CRM vs HubSpot?
Zoho CRM is generally cheaper for a comparable feature set and suits businesses already using Zoho apps. HubSpot is easier to learn and stronger on built-in marketing tools.
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