Sales · CRM
Microsoft Dynamics 365 Sales
Microsoft's enterprise sales CRM, integrated with Outlook, Teams and Copilot
At a glance
Microsoft Dynamics 365 Sales is Microsoft's CRM for managing leads, opportunities, accounts and forecasts, built on the Power Platform and Dataverse. It integrates closely with Outlook, Teams, Excel and LinkedIn Sales Navigator, and includes Copilot AI features for summaries and email drafting. The Premium plan adds sales insights and includes Copilot credits.
- Category
- CRM
- Best fit
- Mid-market · Enterprise
- Pricing
- See pricing below
- In Adam’s stack
- No
Who Microsoft Dynamics 365 Sales is best for
Mid-sized and large organisations already standardised on Microsoft 365, Azure or other Dynamics apps. Pick it over Salesforce when tight integration with Outlook, Teams and Microsoft security matters most.
Key features
- Lead, opportunity and account management with forecasting
- Native integration with Outlook, Teams and Excel
- Copilot AI for record summaries and email drafting
- Customisation and automation through Power Apps and Power Automate
- Power BI reporting on sales data
- Sales Premium plan with 1,000 included Copilot credits
Why it’s worth it
It brings CRM into the tools staff already use all day, which helps adoption in Microsoft-centric businesses. It also fits existing Microsoft licensing, security and IT governance.
Things to consider
- Implementation usually needs a Microsoft partner, adding cost and time
- Per-user pricing is high for small teams, and plans are billed yearly
- Copilot Studio agents are billed separately and need an Azure subscription
For Australian businesses
Microsoft publishes Dynamics 365 Sales pricing in AUD on its Australian site, excluding GST.
Microsoft Dynamics 365 Sales pricing
Pricing as published by Microsoft Dynamics 365 Sales
Per user/month, paid yearly, AUD excl. GST: Sales Professional A$97.30, Sales Enterprise A$157.10, Sales Premium A$224.50 (includes 1,000 Copilot credits). Microsoft Relationship Sales by quote. Free trial available.
Source: microsoft.com/en-au/dynamics-365/products/sales/pricing. Checked 8 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Microsoft Dynamics 365 Sales
Other tools listed under CRM. Tools from Adam’s stack are marked.
HubSpot
In Adam’s stackAll-in-one CRM with free tier; easiest to start on and grow with
SMEMid-marketEnterpriseThe enterprise standard; endlessly customisable, needs an admin
Mid-marketEnterpriseSimple, visual pipeline CRM built for salespeople
SMEMid-marketCRM on monday.com’s flexible work platform
SMEMid-marketEmail marketing and automation with a built-in sales CRM
SMEMid-marketAffordable, feature-rich CRM inside the Zoho suite
SMEMid-marketFreshworks CRM with built-in phone and email
SMEMid-marketModern, data-driven CRM popular with start-ups
SMEMid-marketCRM with built-in calling for inside sales teams
SME
FAQ
Microsoft Dynamics 365 Sales: common questions
How much does Dynamics 365 Sales cost in Australia?
Microsoft lists Sales Professional at A$97.30, Sales Enterprise at A$157.10 and Sales Premium at A$224.50 per user per month, paid yearly and excluding GST.
Is Dynamics 365 Sales good for small businesses?
It can work for small businesses deeply invested in Microsoft 365, but per-user costs and partner-led setup make it better suited to mid-sized and larger organisations.
Dynamics 365 Sales vs Salesforce?
Both are enterprise CRMs. Dynamics 365 integrates more tightly with Outlook, Teams and Microsoft licensing, while Salesforce has a larger app marketplace and partner ecosystem.
Can’t find a tool that fits?
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