Sales · CRM
Freshsales
Freshworks sales CRM with built-in phone, email and Freddy AI
At a glance
Freshsales is Freshworks' AI-powered sales CRM, combining contact and deal management with built-in email, phone and chat so reps can work leads without switching tools. Kanban pipelines track deals, and the Freddy AI assistant scores leads, suggests next steps and drafts emails. Freshsales Suite is a separate bundle that adds marketing features.
- Category
- CRM
- Best fit
- SME · Mid-market
- Pricing
- See pricing below
- In Adam’s stack
- No
Who Freshsales is best for
Small and mid-sized sales teams that want calling and email inside the CRM at a modest price, or businesses already using Freshdesk or other Freshworks products.
Key features
- Built-in phone, email and chat on all paid plans
- Kanban deal pipelines with drag-and-drop stages
- Freddy AI lead scoring, deal insights and email writing
- Sales sequences and workflow automation on higher tiers
- Free plan and 21-day trial of the full CRM
- Add-ons for branded documents and Freddy AI Agent
Why it’s worth it
Having calling and email inside the CRM means every interaction is logged automatically, without paying for a separate dialler. It is one of the cheaper ways to get an AI-assisted CRM.
Things to consider
- Advanced automation and reporting sit in Pro and Enterprise tiers
- The integration marketplace is smaller than HubSpot's or Salesforce's
- AI agent usage is charged separately per session
For Australian businesses
Freshworks operates a data centre in Sydney for local product hosting. Pricing is published in USD.
Freshsales pricing
Pricing as published by Freshsales
Free plan available. Per user/month billed annually (US$): Growth US$9, Pro US$39, Enterprise US$59. Monthly billing costs about 20% more. Add-ons: branded documents US$19/user/month, Freddy AI Agent US$49 per 100 sessions. 21-day free trial.
Source: freshworks.com/crm/pricing. Checked 8 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Freshsales
Other tools listed under CRM. Tools from Adam’s stack are marked.
HubSpot
In Adam’s stackAll-in-one CRM with free tier; easiest to start on and grow with
SMEMid-marketEnterpriseThe enterprise standard; endlessly customisable, needs an admin
Mid-marketEnterpriseSimple, visual pipeline CRM built for salespeople
SMEMid-marketCRM on monday.com’s flexible work platform
SMEMid-marketEmail marketing and automation with a built-in sales CRM
SMEMid-marketAffordable, feature-rich CRM inside the Zoho suite
SMEMid-marketCRM for organisations already on Microsoft 365
Mid-marketEnterpriseModern, data-driven CRM popular with start-ups
SMEMid-marketCRM with built-in calling for inside sales teams
SME
FAQ
Freshsales: common questions
Does Freshsales include a phone dialler?
Yes. Freshsales includes built-in phone, email and chat, so reps can call and email leads from inside the CRM with activity logged automatically.
How much does Freshsales cost?
There is a free plan, and paid plans start at US$9 per user per month on Growth billed annually, with Pro at US$39 and Enterprise at US$59.
Freshsales vs HubSpot?
Freshsales is cheaper per user and includes calling on its entry paid plan. HubSpot has a broader ecosystem and stronger marketing tools on the same platform.
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