Operations · Team communication and meetings
Zoom Workplace
Video meetings, webinars, team chat and phone from Zoom
At a glance
Zoom is a video meetings and webinar platform. It’s widely used for external calls, so some prospects prefer it over other tools.
- Category
- Team communication and meetings
- Best fit
- SME · Mid-market · Enterprise
- Pricing
- See pricing below
- In Adam’s stack
- Yes
Who Zoom Workplace is best for
Businesses that run a lot of external meetings, demos or webinars and want a tool almost every client already knows. Pick it over Meet or Teams when your prospects and partners expect Zoom links or you need strong webinar features.
Key features
- Video meetings and webinars
- Recording and transcripts
- AI Companion meeting summaries on paid plans
- Large integration marketplace
Why it’s worth it
It’s familiar to almost everyone, which reduces friction on external calls. The free plan caps meetings at 40 minutes, so regular sales calls need a paid licence.
Things to consider
- The free plan caps meetings at 40 minutes
- Webinars, Zoom Phone and larger meeting capacities are add-ons that increase cost
- If your team already pays for Microsoft 365 or Google Workspace, Zoom duplicates meeting tools you already have
For Australian businesses
Zoom lets account admins choose which data centre regions, including Australia, handle meeting and webinar data in transit.
Zoom Workplace pricing
Cost (ex GST), verified by Adam
Free with 40-minute meetings. Workplace Pro from about A$20.99/user/mo. Business tier costs more.
Source: Capterra Australia listing. Checked 1 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Zoom Workplace
Other tools listed under Team communication and meetings. Tools from Adam’s stack are marked.
Slack
In Adam’s stackChannels, huddles and thousands of integrations
SMEMid-marketEnterpriseChat and meetings inside Microsoft 365
SMEMid-marketEnterpriseGoogle Meet
In Adam’s stackVideo meetings included with Google Workspace
SMEMid-marketEnterpriseTeam chat included with Google Workspace
SMEMid-marketEnterprise meetings and calling from Cisco
Mid-marketEnterpriseLoom
In Adam’s stackAsync screen and camera video
SMEMid-marketEnterpriseZight
In Adam’s stackQuick screen recordings and annotated screenshots
SMEMid-market
FAQ
Zoom Workplace: common questions
Is Zoom free?
Zoom has a free plan, but meetings are limited to 40 minutes. Regular client calls usually need a paid Workplace licence.
What is Zoom Workplace?
Zoom Workplace is Zoom's current name for its bundle of meetings, team chat, whiteboards, scheduling and AI Companion. Zoom Phone and Webinars can be added on.
Zoom vs Google Meet?
Zoom has stronger webinar features and is the tool many external contacts expect. Google Meet is bundled with Workspace and opens from Calendar, so Workspace teams often use Meet internally and Zoom when a client prefers it.
Can’t find a tool that fits?
When every option forces a workaround, our trusted build partners can build it: apps, automations and AI agents designed around how your business actually works.