Operations · Team communication and meetings
Slack
Channel-based team messaging that connects people, tools and AI
At a glance
Slack is a team messaging platform built around channels for topics, teams and projects. It connects to thousands of other tools so updates arrive where the team already is.
- Category
- Team communication and meetings
- Best fit
- SME · Mid-market · Enterprise
- Pricing
- See pricing below
- In Adam’s stack
- Yes
Who Slack is best for
Teams of any size that want to move internal communication out of email, especially businesses that rely on alerts and updates from tools like the CRM. Choose it over Microsoft Teams when you are not committed to Microsoft 365 and want a broader app ecosystem.
Key features
- Channels, direct messages and threads
- Huddles for quick voice and video
- Workflows and integrations
- AI search and summaries on higher tiers
Why it’s worth it
It moves internal chatter out of email and keeps deal discussions in one place. Alerts from the CRM and other tools mean the team sees what matters without checking ten apps.
Things to consider
- The free plan only keeps a limited window of message history, so older conversations and files become hard to access.
- Without channel discipline, Slack can create constant interruptions and notification overload.
- Advanced features such as data residency and stronger admin controls require Business+ or Enterprise.
For Australian businesses
Slack offers data residency in Sydney, with Melbourne as the backup region, on Business+ and Enterprise plans. Pricing is available in AUD.
Slack pricing
Cost (ex GST), verified by Adam
Free plan. Pro A$10.15/user/mo billed annually. Business+ A$21/user/mo billed annually.
Source: Slack pricing page (AUD). Checked 1 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Slack
Other tools listed under Team communication and meetings. Tools from Adam’s stack are marked.
Chat and meetings inside Microsoft 365
SMEMid-marketEnterpriseGoogle Meet
In Adam’s stackVideo meetings included with Google Workspace
SMEMid-marketEnterpriseTeam chat included with Google Workspace
SMEMid-marketZoom Workplace
In Adam’s stackMeetings, webinars and team chat
SMEMid-marketEnterpriseEnterprise meetings and calling from Cisco
Mid-marketEnterpriseLoom
In Adam’s stackAsync screen and camera video
SMEMid-marketEnterpriseZight
In Adam’s stackQuick screen recordings and annotated screenshots
SMEMid-market
FAQ
Slack: common questions
Is Slack free?
Yes, Slack has a free plan, but message history is limited and some features are restricted. Paid plans add full history, more integrations and AI features.
Can Slack store data in Australia?
Yes. Slack data residency lets Business+ and Enterprise workspaces store data in Sydney, with backup in Melbourne. The primary owner enables it.
Slack vs Microsoft Teams: which is better?
Slack is often preferred for its integrations and ease of use, while Teams is bundled with many Microsoft 365 plans and suits organisations already on Microsoft. The right choice usually depends on your existing software stack.
Can’t find a tool that fits?
When every option forces a workaround, our trusted build partners can build it: apps, automations and AI agents designed around how your business actually works.