Operations · Team communication and meetings
Webex
Cisco's suite for meetings, calling, messaging, webinars and contact centre
At a glance
Webex is Cisco's collaboration platform, sold as Webex Suite, combining meetings, cloud calling, messaging, webinars and events, whiteboarding and polling. Its AI Assistant can summarise meetings and handle follow-up tasks. Cisco also offers Webex Contact Center and Webex devices for meeting rooms.
- Category
- Team communication and meetings
- Best fit
- Mid-market · Enterprise
- Pricing
- See pricing below
- In Adam’s stack
- No
Who Webex is best for
Mid-sized and large organisations, especially those with Cisco networking or phone infrastructure, regulated industries and government. Choose it over Zoom or Teams when security, data residency or tight integration with Cisco room hardware matters most.
Key features
- Video meetings, webinars and large events
- Webex Calling cloud phone system
- AI Assistant for meeting summaries and actions
- Slido polling and Q&A built in
- Cisco room and desk devices integration
- Cloud Contact Center with AI agents
Why it’s worth it
It brings meetings, phone calling and contact centre onto one secure platform, which suits organisations that want to consolidate vendors and keep data under strict controls.
Things to consider
- Paid plan pricing beyond the free tier is not all published, so expect to talk to sales or a reseller
- The free plan caps meetings at 40 minutes and 100 attendees
- Fewer small businesses and external contacts use Webex day to day, so guests may be less familiar with it
For Australian businesses
Webex offers full data residency in Australia, processing and storing meetings, webinars, calling, messaging and AI data in Sydney and Melbourne locations (announced March 2026). Pricing is shown in Australian dollars.
Webex pricing
Pricing as published by Webex
Webex Free A$0 with meetings up to 40 minutes and 100 attendees. Webex Business is a paid plan. Webex Enterprise is priced by quote and includes up to 1,000 attendees and AI Assistant.
Source: pricing.webex.com/au/en. Checked 8 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Webex
Other tools listed under Team communication and meetings. Tools from Adam’s stack are marked.
Slack
In Adam’s stackChannels, huddles and thousands of integrations
SMEMid-marketEnterpriseChat and meetings inside Microsoft 365
SMEMid-marketEnterpriseGoogle Meet
In Adam’s stackVideo meetings included with Google Workspace
SMEMid-marketEnterpriseTeam chat included with Google Workspace
SMEMid-marketZoom Workplace
In Adam’s stackMeetings, webinars and team chat
SMEMid-marketEnterpriseLoom
In Adam’s stackAsync screen and camera video
SMEMid-marketEnterpriseZight
In Adam’s stackQuick screen recordings and annotated screenshots
SMEMid-market
FAQ
Webex: common questions
Is Webex free?
Webex has a free plan with meetings up to 40 minutes and 100 attendees, no credit card required. Paid plans remove those limits.
Does Webex store data in Australia?
Yes. Webex announced full data residency in Australia in 2026, with meetings, calling, messaging and AI processing handled in Sydney and Melbourne.
Webex vs Microsoft Teams?
Teams is the natural fit if you already pay for Microsoft 365. Webex appeals to organisations using Cisco hardware or needing strong data residency and contact centre features from one vendor.
Can’t find a tool that fits?
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