Sales · Calling and dialers
Aircall
Cloud phone system for sales and support teams with deep CRM integration
At a glance
Aircall is a cloud-based business phone system that runs in a desktop app, browser or mobile app. Teams get local or toll-free numbers, call routing, IVR, recordings and AI transcripts, and every call and SMS can be logged automatically to CRMs and help desks through its 250+ integrations. Higher plans add a power dialler, AI call summaries and conversation intelligence.
- Category
- Calling and dialers
- Best fit
- SME · Mid-market
- Pricing
- See pricing below
- In Adam’s stack
- No
Who Aircall is best for
Small to mid-sized sales and customer support teams that want a business phone line connected to HubSpot, Salesforce, Pipedrive or Zendesk. Pick it when you need a proper phone system for inbound and outbound calls rather than a pure cold-calling dialler.
Key features
- Local and toll-free numbers with IVR and smart routing
- Call recording and AI transcripts on all plans
- Power dialler and outbound campaigns (Professional)
- Call whispering and live monitoring for coaching
- SMS, MMS and shared inbox
- 250+ CRM and help desk integrations
Why it’s worth it
It makes phone calls part of your CRM data automatically, so call history, recordings and notes sit on the customer record without reps logging anything by hand.
Things to consider
- There is a 3-licence minimum, so a solo operator pays for three seats.
- Essentials caps domestic outbound minutes, and the power dialler and AI summaries require the more expensive Professional plan.
- AI features such as AI Assist Pro and AI Voice Agents are priced on top of the licence fee.
For Australian businesses
Aircall opened a Sydney office in 2021 to support Australian customers locally. It has an Australian pricing page, provides Australian local and toll-free numbers, and supports SMS and MMS on Australian numbers.
Aircall pricing
Pricing as published by Aircall
Australian pricing page (amounts shown in $): Essentials $45/licence/month billed annually, Professional $75/licence/month, both with a 3-licence minimum. Enterprise custom pricing with a 25-licence minimum. Annual billing saves 25%. Add-ons include AI Assist Pro ($75/seat/month), Analytics+ ($22.50/seat/month) and extra numbers ($9/month each).
Source: aircall.io/en-au/pricing. Checked 8 October 2026. Prices change often, so confirm on the vendor’s site before you buy.
Alternatives to Aircall
Other tools listed under Calling and dialers. Tools from Adam’s stack are marked.
AI parallel dialler that only connects you when someone answers
SMEMid-marketEnterpriseAI parallel dialler for outbound teams
Mid-marketEnterpriseCloud phone, SMS and AI call coaching for sales teams
SMEMid-marketTwilio
In Adam’s stackProgrammable SMS, WhatsApp and voice
SMEMid-marketEnterprise
FAQ
Aircall: common questions
Is Aircall available in Australia?
Yes. Aircall has a Sydney office, offers Australian local and toll-free numbers, and publishes an Australian pricing page.
Does Aircall integrate with HubSpot?
Yes. HubSpot is one of more than 250 integrations, and calls, recordings and SMS can be logged against contacts automatically.
Aircall vs JustCall?
Both are cloud phone systems with CRM integrations. Aircall has a local Sydney presence and a 3-licence minimum, while JustCall has a 2-user minimum and puts more emphasis on SMS campaigns and AI coaching in its higher tiers.
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